Shipping policy

1. Shipping Methods

Standard Shipping

We offer standard shipping to selected countries worldwide. Delivery typically takes 7–12 business days after shipment.

Shipping Fees

Shipping costs are calculated based on your order weight and delivery destination.

  • Standard shipping starts from $5.99
  • Most small pet essentials ship for $5.99–$8.99
  • Exact shipping costs will be displayed at checkout before you complete your purchase
  • Free Shipping on orders over $69

Multiple Packages

Orders containing multiple items may arrive in separate packages due to shipping weight limitations, packaging requirements, or warehouse availability.

2. Order Processing

Order Confirmation

Once your order is placed, you will receive an order confirmation email containing your purchase details. Please review your information carefully.

Processing Time

Most orders are processed within 1–3 business days. During peak seasons, holidays, or new product launches, processing times may be slightly longer.

Every order is carefully packed and inspected before shipment to ensure it arrives safely.

3. Shipping Destinations

We currently ship to multiple countries worldwide.

Please note that shipping availability may vary depending on your location and certain product restrictions.

4. Tracking Your Order

Tracking Number

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking Updates

Please allow 24–72 hours for tracking information to become available after receiving your tracking number.

5. Shipping Delays

While we strive to deliver all orders on time, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather conditions
  • Carrier service disruptions
  • Customs processing
  • Natural disasters
  • Public holidays

If your order experiences a significant delay, please contact us at support@amopaws.com.

6. Address Accuracy

Customers are responsible for providing accurate and complete shipping information during checkout.

AMOPAWS is not responsible for packages delayed, lost, or delivered incorrectly due to inaccurate shipping addresses provided by the customer.

7. Delivery Issues

If your order arrives damaged, defective, or with missing items, please contact our support team within 7 days of delivery at support@amopaws.com.

We will work with you to resolve the issue as quickly as possible.

8. Order Cancellations

Orders may be canceled for a full refund if they have not yet been shipped.

If your order has already been shipped, we are unable to cancel it.

To request a cancellation, please contact us as soon as possible at support@amopaws.com.

9. Changes to This Policy

AMOPAWS reserves the right to update or modify this Shipping Policy at any time without prior notice.

Any changes will become effective immediately upon being posted on this website.